Cookies have forever been used by webmasters to keep track of behavior of visitors to their websites. Cookies are small files which keep a track of your online activities. These may include your browser configuration, your purchase etc. Cookies are helpful for behavioral targeting. Tracking user behavior gives valuable insights into the psyche of the consumer. In vanilla terms, “Cookies tell us what the visitor did online”… Hence, when this very user comes to the site which set a cookie, ads and products relevant to the inferred interests of the visitor can be shown specifically to him, thus improving the chance a sale.
Cookies have always left a daunting question about security online. In 2009, the European commission made amendments to directives concerning the processing of personal data and protection of privacy in the electronic communication sector. Following is the amendment made to the directives for cookies.
The New E-Piracy directive (to be in effect from 25th May, 2011) by the European commission however requires webmasters to turn the “Opt-Out” system into an “Opt-In” system. In such a system, the website needs to acquire permission from the user to set cookie while explicitly informing him that his actions will be tracked for future references in order to provide better services to in future (in form of relevant ads based on his site navigation and inferred interests). The cookie will be set only when user has granted permission to be tracked.
Revised Artice5(3) of the Privacy and Electronic Communication Directive states the following -
Webmasters all over the globe are in a fix as to how to adhere to this policy without affecting user experience or losing out on benefits of cookies. As a result of these amendments, the following three options seem most obvious to webmasters.
- Stay Put and wait
- Make the website adhere to the directive by explicitly asking permission from users to set cookies
- Consider the Browser cookie settings to be the users act of explicit opt in
While doing nothing about the directive may lead to fines being levied (especially to large organizations), it is still a viable option for small business owners. Although not highly recommended, it makes sense for small-moderate scale enterprises to wait for proper course of action to be defined by governing bodies. Currently, the amendment gives us the following option.
According to this directive, the preferred option for all as of yet would be option 3 above. Learning from the fact that privacy is an area of concern for users of all age and demography and not just UK or USA, internet browsers are also being equipped with in built “Do not Track” tools. Google Chrome is looking at an add-on which lets people automatically opt out of ad tracking systems used over the internet. Mozilla too will provide something similar. It is not too far long when other browsers like Safari, Opera etc follow suit. This can well considered to be user option for tracking cookies.
With this new law in place and to be in effect from 25th May, many questions are yet to be answered. Like, what about sites hosted on servers outside of UK but still doing business in Europe? What about business which span across many countries? Do they need to follow special directives specifically for UK customers? Will this directive not negatively affect web experience of users? What happens to Google Analytics tracking which is also a third party cookie?
Detailed explanations are due from the Government and we also expect internet players like Google and Bing to soon come up with their views on the effects of these directives.
Watch this space for more on new E-Privacy directives…
Follow Google Thread on E-Privacy policies here.
The Department of Culture, Media and Sport is working on technical solutions which online firms can follow. They have also been asked to review the purpose behind setting cookies. These reviews are pretty important as after 26th May 2011, the Information Commissioner’s office (ICO) will implement strict actions against non-compliant cookies…Read the entire article HERE.